Account Manager

Account Manager

Location: Gardena, CA | Hybrid (2–3 days onsite, remaining days remote) Shift: 7:30 AM – 4:30 PM Hourly Pay Range and Other Compensation: The hourly rate for this position is expected to be between $29.00 – $35.00 per hour, depending on geographic location, experience, and other qualifications of the successful candidate. Employment Type: Full-Time | Direct Hire FLSA Status: Non-Exempt Schedule: Monday – Friday, 7:30 AM – 4:30 PM

About the Role:

The Account Manager is responsible for managing the end-to-end customer order process, from order receipt through shipment, ensuring accuracy, efficiency, and exceptional customer satisfaction. This role serves as a key point of coordination between customers, Logistics, Purchasing, Operations, and internal teams to ensure orders are processed accurately and delivered on time. The ideal candidate is highly organized, detail-oriented, and experienced in order management, customer communication, and cross-functional collaboration. This position offers the opportunity to play a critical role in improving operational efficiency and supporting strong customer relationships within a collaborative team environment.

Essential Duties and Responsibilities:

* Process customer purchase orders within four hours of receipt to support timely fulfillment and customer expectations. * Enter and manage customer orders through both customer DSS systems and internal ERP systems while maintaining 99% accuracy across accounts and transactions. * Conduct daily follow-ups on outstanding tasks and order issues to support a 100% fill rate and ensure customer commitments are met. * Coordinate weekly container planning for ocean shipments and maintain shipment tracking boards to ensure readiness for scheduled deadlines. * Partner with Logistics teams to coordinate product movement between storage and loading warehouses and support transportation requirements. * Respond promptly to stakeholder requests through email and internal communication channels while ensuring deadlines and service expectations are met. * Utilize Asana and other internal tools to track orders, manage workflows, and improve communication across teams. * Identify process challenges, recommend improvements, and apply sound judgment to resolve customer and operational issues. * Provide backup support to other Account Managers and contribute to a collaborative, team-focused environment.

Qualifications:

* High school diploma or general education degree (GED) required; Bachelor's Degree preferred. * 2+ years of related experience in account management, customer service, order management, logistics, supply chain, or a similar role. * Experience managing customer orders, coordinating shipments, and working with cross-functional teams. * Proficiency with Microsoft Outlook and Microsoft Word. * Basic to intermediate proficiency with Microsoft Excel. * Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment. * Excellent written and verbal communication skills with the ability to interact professionally with internal and external stakeholders. * Strong problem-solving skills with the ability to analyze situations, make decisions, and maintain professionalism under pressure.

Preferred:

* Experience working with ERP systems, customer order management systems, or supply chain platforms. * Experience coordinating international shipments, ocean containers, or logistics operations. * Familiarity with workflow management tools such as Asana. * Bachelor's Degree in Business, Supply Chain, Logistics, or related field.

Benefits:

* Medical, Dental, Vision * 401(k) * Paid Time Off Disclaimer: The compensation and benefits information in this posting represent a good faith and reasonable estimate of what it might pay for this position. This information may be modified at any time, subject to applicable law. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy: Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy, as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies. By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP."