IT CSS Technician

Job Description:

Essential Duties and Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Performs client setup at desktop level installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
• Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
• Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
• Supports remote computing and telecommuting clients
• Documents issue resolution using the service desk ticketing system.
• Works with vendors to request service regarding software and hardware failures under maintenance.
• Evaluate software and hardware for functionality and ease of use for integration into our environment.
• Liaises with other departments, partners and vendors.
• Exercises responsibility for the integrity, security, and maintenance of the systems.
• Provides cross training to other staff members.
• Experience supporting a network/platform of multiple client systems (Windows, Linux, Thin-Clients)
• Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
• Experience supporting Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
• Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
• Provide support on Microsoft Active Directory, exchange 2013 and Microsoft Office Suite 2016.

Qualifications:

• Extensive experience with hardware/software platforms to include MS Windows 7 and 10
• Extensive experience in Microsoft Suite Office 2013/2016
• Must have extensive experience with Microsoft Active Directory and user management
• Good diagnostic and troubleshooting skills
• A+ certification
• Excellent customer service skills.
• Knowledge of Microsoft Lync/Skype for Business.
• Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
• Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets.
• Ability to create, document, and follow processes and procedures.
• Able to understand the core of the clients issues and solve them expeditiously.
• Able to identify trends in helpdesk calls to identify core problems and client trends.

Education and/or Experience:
• Preferred Bachelor's degree in Information Technology or related field.
• 3 5+ years of related experience required.
• Excellent written and verbal communication skills are required.
• Must be capable of explaining and instructing technical data in non-technical terms.
• Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Security Responsibilities:

• Must comply with all company security and data protection / usage policies and procedures.
• Personally responsible for proper marking and handling of all information and materials, in any form.
• Shall not divulge any information, or afford access, to other employees not having a need-to-know.
• Shall not divulge information outside company without management approval.
• All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.
Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Must be able to work with minimal supervision.
• May be working in areas with the risk of electrical shock, near moving mechanical parts driven by hydraulics under high pressure and in high precarious places.
• Ability to perform essential duties and responsibilities worldwide.
• Must be willing to work a flexible schedule and overtime
• Limited travel may be required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Able to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods.
• Will occasionally have to move items over 50 pounds with assistance.
• Must have visual color acuity
• Must have the ability to work overtime as necessary.
• Must be able to sit and operate a personal computer for long periods.

nowhiring #Americanjobs #For more jobs visit https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/jobs/?viewAsMember=true