Automotive Service Advisor / Writer | Up to 125k Annually* & Weekends Off | Cascade Twp

Christian Brothers Automotive

Location

Grand Rapids, MI, 49546

Job Type

Full Time

Date Posted

3 June 2026

Automotive Service Advisor / Writer | Up to 125k Annually* & Weekends Off | Cascade Twp

Christian Brothers Automotive

Benefits:

Up To $125K for Highly Qualified Sales Candidates (Base + Incentives)
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Healthcare Benefits Available
On-Going Training & Career Advancement
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Employee Appreciation Events
Chaplain Care Support Available
Locally Owned and Operated

Job Description

Job Title:

Automotive Service Advisor / Writer

Location: 5485 28th St SE, Grand Rapids, MI 49512, USA

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

Greet every guest that enters our facility with hospitality and respect
Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
Manage the store's workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and our customer
Directs, coordinates, and participates in performing customer service activities
Shuttle guest as needed in CBA branded vehicle
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed
Other duties as assigned

Qualifications

Qualifications:

Current driver's licenses
Driving record acceptable to our current insurance carrier
Proficiency in Windows based computer software and automotive store applications
Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday Friday, 7am 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.