Claims Coordinator

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Claims Coordinator to support our client's team.
Job Title : Claims Coordinator
Location: Santa Ana, CA (Fully on-site)
Hourly Pay Rate: $21.50
Employment Type: Temporary (2 months, possibly longer)
FLSA Status: Non-exempt
Schedule: M-F 7 am to 3:30 pm
What You'll Do:
• Review and manage internal shipping trace requests, ensuring timely follow-up and resolution.
• Proactively communicate with carriers to investigate and resolve issues related to delayed, lost, or missing shipments.
• Maintain accurate, real-time records of trace progress and carrier updates in Google Sheets for full visibility and audit readiness.
• Triage aging traces (over 5 business days) and escalate to carriers to secure timely resolutions and prevent service delays
• Deliver exceptional internal customer service by promptly addressing inquiries and concerns related to shipping traces
• Collaborate closely with other departments to confirm shipments have been completed
Who You Are:
• High school diploma or equivalent; college degree preferred
• 2+ years of customer service or administrative experience
• Previous experience in surveillance or security would be an asset
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent organization and communication skills, both verbal and written
• Ability to manage time while prioritizing multiple tasks.
• Exceptional attention to detail and a commitment to producing high-quality work
• Proficient in Microsoft Word, Excel, and Google Suite Products
• Knowledge of Salesforce would be an asset
Benefits:
Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Disclaimer: The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer :
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Background Checks :
Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.
Massachusetts Candidates :
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Privacy:
Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy as well as
Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies
By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP." Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting
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