Customer Support Representative

Title: Customer Support Representative
Location : Toledo, Ohio - 43659 (Hybrid)
Shift : 8am to 6pm (Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote)
Duration : 6 months contract
Citizenship Requirement: US Citizens or Perm Residents

Job I : $18.00/hr on W2!
Job II : Bilingual (English and Spanish) - $20.00/hr on W2! (Required to attend ~ 4-week instructor led training Monday through Friday in the office)

JOB RESPONSIBILITIES
• Provide quality service to internal and external customers.
• Handle incoming customer calls, emails and web inquiries regarding Client's products and warranties
• Ensure a timely and professional response
• Enter all relevant information regarding inquiries into Client's system
• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
• Advise customers on newly available products and programs to promote the OC brand and drive overall sales
• Follow up with customers as requested

Metrics:
• Call quality score
• Customer feedback
• Information accuracy
• Adherence to schedule
• Attendance

MINIMUM QUALIFICATIONS:
• High School diploma or equivalent (Associates or Bachelor's Degree preferred)
• At least one year work experience in a customer facing environment

EXPERIENCE:
• Building materials experience desirable
• 1-3 years prior customer service experience
• Prior experience working in a team environment
• Demonstrated ability to work independently
• Able to work in multiple internet-based systems
**Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)

KNOWLEDGE, SKILLS & ABILITIES:
• Strong oral and written communication skills
• Proficient typing skills
• General business acumen
• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
• Strong team building, customer service, planning and organizing skills
• High attention to detail with the ability to handle multiple priorities
• Ability to excel in a fast paced and ever-changing work environment
• Ensures personal accountability
• Quickly learns and adapts to change
• Inquisitive and curious

For More Jobs :

https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/
https://www.trispokeservices.com/

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