Service Technician

Service Tech

The Service Tech supports the Installed Products Division by preparing fireplaces for final delivery to the customer and by repairing existing fireplaces to please the customers. The Service Tech also services and repair all the other products sold.

Schedule: Monday - Friday, 7:30-4:30 or 8:00-5:00. Every other Saturday, 10:00-2:00. The weeks they work Saturdays, they get a half day off through the week. $23-25/hr.

Essential Duties And Responsibilities

• Product Inspection And Repair
• Inventory Control
• Tool Care And Maintenance
• Reports And Records

• General
• Ensure Customer Satisfaction

Qualifications And Requirements

• 0-1 years of experience in construction industry
• Experience with basic hand tools
• Excellent communication and interpersonal skills
• Solid time management and prioritization skills
• Positive attitude and team player
• Detail and service oriented
• Good driving record
• Able to pass a criminal background check

Product Inspection And Repair

1. The Service Tech will do a thorough inspection of the product to troubleshoot any problem that may have arisen.
2. The Service will replace any parts needed to repair the products.
3. The Service Tech will read and understand any installation instructions presented to them.

Inventory Control

1. The Service Tech will always maintain a tool inventory and a company inventory on the truck.
2. The Service Tech will account for all materials used for jobs.

Tool Care And Maintenance

1. Service Tech will account for all tools after every job.
2. Any tools that need repair will be reported to the manager.

Reports And Records

1. The service tech is responsible for detailing repairs in their paperwork.
2. Truck DOT form will be filled out and turned in daily.
3. Assigned pictures will be taken on every job and sent after the job is done.
4. Collect payments on completed jobs.

General

1. Attend any meeting requested by management.
2. Stay caught up on any assigned training.
3. Keep trucks clean and organized daily.
4. Report and vehicle maintenance needed.
5. Ensure all customers are left with a safe product for use.

Ensure Customer Satisfaction

1. Make the customer is satisfied.
2. Make sure the customer has a detailed explanation of repairs.
3. Stay on schedule or make customer aware of delays.

Physical Demands And Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Will work in all weather conditions.