Customer Account Coordinator - GP Foodservice Solutions

Customer Account Coordinator - GP Foodservice Solutions

Location(s) Ballwin, Missouri Company Georgia-Pacific Career Field Sales

Foster and maintain positive business relationships with current and prospective customers.

Manage the full order life cycle for assigned customers to meet inventory replenishment requirements.

Professionally handle customer interactions, including complaints and problem resolution, to maintain high customer satisfaction.

Communicate order, account, inventory, and complaint statuses to internal and external stakeholders.

Exercise independent judgment to meet department and company goals and suggest/implement process improvements.

Perform mastered functions while continuing formal training in other functions and handle project work as assigned.

Accurately enter and manage customer orders to execute business plans.

Confirm and resolve pricing, product, promotion, and order discrepancies.

Maintain accurate customer profile information to support order fulfillment.

Monitor Vendor Scorecards for key accounts and take corrective action to meet customer expectations on accuracy, fill rates, and on-time delivery.

Implement best practices to prevent invoice deductions and process inefficiencies.

Coordinate product disposition (returns, transfers, non-stock sales, etc.).

Identify selling opportunities and collaborate with Sales on account initiatives, field tests, and product updates.

Log and communicate quality complaints and coordinate replacements as needed.

Assist Accounting, Trade Management, and customers with billing inquiries, deduction resolution, and billing problems.

Ensure customer account system data is current and accurate.

Prior manufacturing account management/customer experience

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.