IT Support & Networking Engineer

The Onsite IT Support Analyst provides full-time, onsite IT support for a large manufacturing facility, ensuring reliable operation of end-user systems, network infrastructure, and site-specific devices. This role delivers hands-on Level 1/2 support for desktops, laptops, servers, networking, and manufacturing IT equipment, while maintaining high customer service standards. The position requires daily walkthroughs, physical equipment handling, and close collaboration with global IT teams to resolve incidents efficiently and escalate complex issues appropriately.

Responsibilities:

• Provide daily onsite L1/L2 IT support for PCs, peripherals, networking, servers, and manufacturing devices
• Intake, troubleshoot, and resolve incidents and requests via ServiceNow in a follow-the-sun support model
• Perform root cause analysis and resolve recurring or complex IT issues
• Support on-prem infrastructure including cabling, switches, servers, and datacenter equipment
• Install, migrate, configure, and maintain end-user systems, applications, and data
• Support manufacturing IT devices such as label printers, handheld WiFi scanners, and instruments
• Escalate unresolved issues and Major Incidents to Infrastructure/Site Management teams
• Communicate technical resolutions clearly to non-technical end users
• Conduct daily site rounds and assist with hardware installation/decommissioning

• Bachelor's degree or equivalent practical experience
• 3-5 years of experience in IT Deskside Support or Systems Analyst roles
• Strong customer service and communication skills
• Ability to work onsite full-time, lift up to 50 lbs, and operate in a manufacturing environment
• Experience working in global, multi-cultural IT teams

• Windows 10/11, Office 365 (Enterprise)
• Networking fundamentals (TCP/IP, DHCP, VLANs, console access, diagnostics)
• Server configuration, iLO setup, vulnerability remediation
• Intune, Azure AD, Identity & MFA management
• PC migrations, application deployment, data transfers
• Mobile device support (Android, iOS)
• ServiceNow Incident & Request Management