Lead Plumber

Lead Plumber

Positions available serving the Redmond, Sammamish, Kirkland, and Woodinville areas. Job Type: Full-Time (Some nights and weekends required) Company: Benjamin Franklin Plumbing of Redmond

About the Role

Benjamin Franklin Plumbing of Redmond is seeking a highly skilled Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.

This is a working leadership role. You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.

We're looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.

Responsibilities

Leadership & Team Management

• Supervise, mentor, and support a team of residential service plumbers
• Hold daily or weekly field meetings to communicate goals, updates, and expectations
• Own key performance indicators (KPIs), including:
• Revenue and ticket goals
• Conversion rates
• Membership sales
• Warranty/quality performance
• Customer satisfaction scores
• Provide regular coaching through ride-alongs, quality audits, and real-time field support
• Support hiring, onboarding, and training of new plumbers
• Promote a culture of safety, professionalism, and accountability

Training & Development

• Deliver hands-on technical training and troubleshooting support
• Develop plumbers' skills in communication, customer service, pricing, and workflow efficiency
• Identify performance issues and create improvement plans
• Lead training sessions on new technologies, best practices, and company procedures

Working Plumber Responsibilities (Primary Function)

• Run customer appointments daily, serving as a working field leader
• Diagnose and repair residential plumbing issues, including
• Provide clear and professional communication of problems, solutions, and pricing
• Maintain clean, safe worksites and represent the company with professionalism in every home
• Support emergency or escalated calls requiring advanced technical expertise

Operations

• Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
• Ensure accurate documentation of work performed, materials used, and customer notes
• Maintain company vehicles, equipment, and tools in top condition

What We're Looking For

• Washington State PL01 or PL02 License (required)
• 5+ years of residential plumbing service experience
• Prior leadership, training, or lead-tech experience strongly preferred
• Demonstrated ability to coach, motivate, and hold team members accountable
• Strong customer service and communication skills
• High standards of integrity, reliability, and punctuality
• Comfortable using Service Titan
• Valid driver's license and clean driving record
• Ability to pass background check and drug screening

Compensation & Benefits

• Competitive hourly base pay plus performance-based incentive/commission
• Additional compensation tied to team performance and KPI achievement
• Company vehicle, tools, uniforms, and equipment
• PTO, paid holidays, and benefits (if applicable)
• Signing bonus for the right applicant

Why Join Benjamin Franklin Plumbing of Redmond?

• A culture grounded in integrity, punctuality, and exceptional workmanship
• Leadership that supports your growth and values your expertise
• Opportunity to directly influence the success and development of a high-performing team
• A growing company with room for advancement

Compensation: $50.00 - $75.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

1. Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
3. Career Path We offer you an unlimited future with our world-class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!