Sales - Lead Solutions Support Representative (Electrical/Mechanical Project Estimator)

Macpower Digital Assets Edge

Location

Bellaire, TX

Job Type

Full Time

Date Posted

3 September 2026

Position Details:

Work Hours: Monday-Friday, 8 AM-5 PM
Location: Onsite (Remote work is NOT an option)
Employment Type: Temp-to-hire
Technical Skills:
- Basic Excel proficiency is required.
- Experience with Epicor ERP (or similar manufacturing ERP systems) is a plus but not required.
- ny experience in project estimation is beneficial but not mandatory.
Customer Service: Strong customer service skills and a customer-focused mindset are essential.
Job Responsibilities:
- Handle customer inquiries, review technical data/specifications, and prepare quotes accordingly.

Requirements & Expectations:

Strong technical aptitude combined with excellent customer service, interpersonal, and organizational skills .
bility to manage multiple projects and work with different customers simultaneously.
Self-motivated , capable of working independently and driving personal growth.
Excellent written and verbal communication skills.
Confident, articulate, and professional speaking abilities.
Strong problem-solving skills to address customer needs and issues effectively.
bility to understand and calculate figures related to discounts, commissions, percentages, and sales order amounts.
Decision-making capabilities aligned with company policies, particularly in handling customer concerns.
bility to meet deadlines and prioritize workload efficiently .
Physical requirements:
- bility to sit, stand, walk, kneel, crouch, or carry loads up to 10 pounds .
- Strong vision capabilities including close, distance, color, and peripheral vision.
- Proficiency in operating office equipment such as computers, scanners, copiers, fax machines, and telephones.
bility to demonstrate technical aptitude (a test may be required).

Key Responsibilities:
Primary Role:
Serve as the direct point of contact for technical product specifications and pricing for customers, with support from Encon's Sales, Production, and Engineering teams.
Essential Duties:

Maintain direct verbal and written communication with customers regarding technical, commercial, and pricing inquiries.
Manage budgetary and formal bid requests , ensuring accurate specifications, qualifications, and timelines.
Oversee project contracts in the CRM system, from initial quotation to final sale, including:
- Providing customers with value-engineered alternative products that meet their needs while optimizing cost, delivery, and installation time.
- Maintaining regular communication with sales personnel about pending quotations.
- Collecting and verifying necessary information from customers and their engineers for accurate takeoffs, job bids, quotations, and orders.
- Coordinating with Engineering and Production to ensure proper technical submittals and compliance with codes and specifications.
- Leading Project Review meetings and managing data submission, approvals, and order negotiations.
- Scheduling and managing deliveries of Tempered Water Systems (TWS) and ThermaFlow® Plus orders .
- Building strong relationships with customers across multiple market segments to facilitate smooth communication and project execution.
- Collaborating with Product Managers, Sales Managers, and Marketing teams to stay updated on pricing, product updates, and program changes.
- Handling customer complaints and feedback related to technical products and services through the Customer Feedback Response (CFR) process .
- Reviewing engineering and architectural build-out plans and utilizing Business Information Modeling (BIM) tools to provide technical support.
- Performing additional duties as assigned.